Frequently Asked Question
Frequently Asked Questions (FAQs)
1. Where is Perfuza based?
Perfuza is a UK-based company. All our orders are processed and dispatched from our UK fulfillment centre.
2. Are your perfumes original?
We offer high-quality, designer-inspired fragrances that are crafted to deliver exceptional scent experiences at affordable prices. We do not sell counterfeit products – all our perfumes are clearly described and sourced with care.
3. How long will my order take to arrive?
Orders are usually dispatched within 1–2 working days. Standard UK delivery typically takes 2–4 working days after dispatch. You’ll receive tracking information once your order has been shipped.
4. Do you offer international shipping?
At the moment, we primarily ship within the UK. We are working on expanding to international destinations soon – stay tuned!
5. Can I return or exchange a product?
Yes, we offer a 14-day return policy. If you’re not satisfied with your purchase, please contact us at info@perfuza.com with your order number, and we’ll guide you through the return process. Please note, items must be unopened and in their original packaging.
6. How can I contact customer service?
You can reach our support team via email at info@perfuza.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours (Monday–Friday).
7. How do I know which perfume is right for me?
Each product page contains detailed descriptions to help you choose. You can filter by gender, scent family, or occasion. If you need help, feel free to reach out – we’re happy to offer personalised recommendations!
8. Are your prices competitive?
Absolutely. We pride ourselves on offering high-quality perfumes at affordable prices so that everyone can enjoy luxury without the hefty price tag.
9. Will I receive a confirmation email after placing my order?
Yes, once you complete your purchase, you’ll receive an order confirmation email. Once your order is shipped, you’ll also receive a dispatch confirmation with tracking details.
10. Is it safe to order from your website?
Yes. Our website is SSL secured and we use trusted payment gateways to ensure your information is protected. Shop with confidence at Perfuza.