Return and Refund Policy

Key Return Details

  • Return Window: 30 days from delivery
  • Refund Processing Time: Up to 3 business days after receipt
  • Return Shipping: Customer is responsible for return shipping costs and return label.
  • No restocking fees

We want you to love everything you order from Perfuza. If something isn’t quite right, our return and exchange policy ensures a smooth process for you.

Return Window
You have 30 days from delivery to initiate a return. Items must be in their original, unused condition, complete with any tags and packaging.

How to Make a Return – Step by Step

  1. Contact Us: Email info@perfuza.com to request a return form and the return address.
  2. Prepare Your Items: Repack your items securely, ideally in their original packaging.
  3. Ship Back the Return: Use a trackable shipping method to send the package. Keep your tracking information until we confirm receipt.
  4. Refund or Exchange: After we receive and inspect your items, we’ll process your refund.

Refund Processing Time
Refunds are processed within up to 3 business days of receiving your return. Once approved, we’ll send you a confirmation email, and the funds will be credited back to your original payment method.

Return Shipping Costs
Customers are responsible for the cost of return shipping. We recommend using a reliable, trackable shipping method to ensure safe delivery of your items.

Non-Returnable Items
Items must be returned in their original, unused condition. Products that show signs of use, wear, or damage are not eligible for returns. If you’re unsure whether your item qualifies, feel free to contact us at info@perfuza.com for clarification.

Exchanges
Want a different product? The fastest way to exchange is to return the original item and place a new order. Once your return is accepted, we’ll process it swiftly.

Received Damaged or Incorrect Items?
If your item arrives damaged or you’ve received the wrong product, email us at info@perfuza.com with a photo and details of the issue. We’ll take care of it promptly.

Contact Us!

Store Name: Perfuza
Business legal Name: Abbey Marvel LTD
Business Address: 32 Junction Road ASHFORD TW15 1NQ United Kingdom

Phone number: +447451290027
E-mail: info@perfuza.com

Monday - Friday: 08:00 am - 5:00 pm
(GMT+0:00) Greenwich Mean Time (United Kingdom)

We will reply to your messages within 24 hours on business days.